Data Privacy Policy
Your privacy matters to us at GardenRidgeCraft
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GardenRidgeCraft respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This encompasses secure data storage, encrypted communications, and restricted access to personal information inside our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we deploy robust security measures, no method for online transmission is entirely risk-free. We regularly update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. As permitted by applicable laws, you may be able to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly two years
- Marketing preferences: until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how guests interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie configurations via your browser settings. However, turning off some cookies might impact how the site functions. For comprehensive details on our cookie practices, consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only GardenRidgeCraft and our site. We are not accountable for the privacy practices of external sites.
We recommend examining the privacy policies of any third-party sites you access via links on our site.
Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes are made, the "Last Updated" timestamp at the top of this policy will be revised.
Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
GardenRidgeCraft Privacy Team
22 Blossom Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.